CX Recruitment Specialist

Ref: DK7647203

Location: Ireland, Dublin City Centre

Job Type: Contract

Salary: € 38,000 - 38,000

Job Description:

Our client, a leading multinational, is looking for an experienced CX Specialist to join their expanding team on an initial six month contract with a strong chance of extension or permanency. The successful candidate will be responsible for the end-to-end recruitment cycle as well as liaising with hiring managers and acting as a point of contact for clients and associated agencies for recruitment enquiries.


•         Maintaining close relationships with clients and agencies in order to understand requirements & provide on-boarding solutions, arranging regular on/off site visits where relevant

•         Validate and approve submitted requisitions as well as approving CMS requisition submissions

•         Reviewing CVs to send on to hiring managers

•         Organise interviews

•         Create, authorize and approve contracts for temporary workers through the central recruitment system.

•         Manage Back to Back (Non-PSL) contractor requisitions in accordance with APS category management strategy, liaising with CX Lead or APS Category Manager

•         Review service levels to continuously improve client experience. Address any performance issues with suppliers.

•         Ensure effective customer and supplier relationships and serves as initial escalation point for issue resolution

•         Support the CX Lead with general organisational activities as requested

•         Provide high quality procurement service to the client ensuring that contractual and SLA obligations are met for work within scope of role. Report on activities, opportunities and results within category

•         Active management of designated clients

•         Liasing with the CX Helpdesk when required, ensuring any issues are resolved and communicated in the agreed manner

•         Identify process improvements, cost savings and initiatives, document and raise with line manager for approval, then complete relevant actions/project

•         Manage and complete extensions/terminations to contractors in the relevant manner.


Experience and skills required:

•         2+ years recruitment experience

•         Demonstrated ability to understand client requirements

•         Good organisational and problem-solving/analytical skills

•         Strong knowledge of standard procurement/HR terms and conditions

•         Computer literacy (eg. Word, Excel, Powerpoint) and strong communication skills

•         Previous experience of vendor management systems desirable

•         Strong relationship management skills with a proactive customer-focused approach


Apply though the link or send your CV and Cover Letter to