French Technical Support (SQL, Java, .Net, C#)


My client, global software company, is looking for a Technical Support Consultant with native/fluent French language. This permanent role is based in Southwest Dublin. This is a great opportunity for someone who has min. 1-year experience in technical support.

 

To have a chat about this opportunity, apply with your CV through the link

or get in touch with Priority Placements on 01 699 14 70.

 

Please note that you need valid Stamp 4 Visa or EU passport to be considered for this position.

Dublin

Permanent

negotiable

AB43

RESPONSIBILITIES

  • Performing root cause analysis on customer issues with the goal of enabling both peers and the customer to grow their knowledge of the product.
  • Timely communication with customers concerning status of open support issues, agreeing priority based on customer business impact, setting clear expectations about next steps & timeframes and delivering against that
  • Ensuring that customer issues are resolved in a timely manner and to their happiness as measured by our transactional survey
  • Deeply documenting all communication, troubleshooting, and activity on issues reported by customers
  • Writing and presenting internal informal courses on troubleshooting areas of product functionality.
  • Building solution entries as required
  • Solving issues related to 3rd party software applications

REQUIREMENTS

What you need to succeed:

  • Experience in a software support environment supporting complex, multi-tiered enterprise software applications.
  • Experience writing and debugging SQL statements, XML/JavaScript/HTML are useful.
  • Experience with Java, .Net and C# preferable.
  • Exposure to one or more database platforms (Oracle, SQL, MySQL, or PostgreSQL).
  • Experience with web services APIs, database connectors, SOAP
  • Shown in depth of knowledge of complex, database-centric, internet-based systems
  • Ability to multi-task and work through problems independently
  • Excellent Communications skills (written & verbal) and highly organised with strong multiple priority management skills.
  • Digital marketing experience from an email service provider desirable.

Required skills and experience:

  • Native/fluent English and French language.
  • University graduate with a technical focus.
  • 1-year previous Technical Support Center experience required with an emphasis on business to business interactions. Knowledge of Adobe products will be preferable.
  • Experience in supporting software applications with an emphasis on server based

Submit your CV