IT Senior Services Analyst


Salary €17.00/ h

Job may require working in different offices based in Dublin

IT Services Senior Analyst

Our client, a leading multi-national, is looking for an experienced  In-house IT Services Senior Analyst to join their team for a 6 month contract. If interested, please submit your CV through the link or call Florentina on 016991475

Dublin

Contract

€17.00/ hour

FCD040319

RESPONSIBILITIES

  • Respond to first-, second- and third-line enablement related incidents
  • Ensure effective prioritisation, coordination and resolution of logged incidents
  • Perform PC New Joiner builds, Rebuilds and Upgrades (including data backup and restore where required). 
  • Build good trust-based relationships with key customers & customer groups when providing support needs.
  • Update information to accurately account for movement of IT hardware . 
  • Maintain team PC storage processes, conforming to internal policies and ISO accreditations. 
  • Maintain appropriate workstation and consumable stock levels for team. 
  • Day to day operational management of Ireland PC New Joiners, Upgrades & Leavers processes and other duties as requested

REQUIREMENTS

  • Microsoft Certified (MCSE, MCP) specializing in Windows Server 2012 and Active Directory.
  • Apple Certified Support Professional (ACSP) or Apple Certified System Administrator (ACSA) advantageous.
  • Knowledge of laptop, desktop, smartphones, tablets and printer hardware fundamentals.
  • Knowledge of LAN/WAN and networking principles and equipment, IP Telephony (Voice over IP) and server technologies as well as network security fundamentals.
  • Knowledge of the Information Technology Infrastructure Library (ITIL) version 3. Certification advantageous.
  • 3 years experience in similar role
  • Polished technical English language

 

 

Submit your CV