Switchboard Senior Assistant


Our client, global management consulting company, is looking for a Service Desk Senior Assistant to join their team based in Dublin. This is a 6 months contract with an hourly rate of €14.

You will be responsible for the day to day operation of the UK and Ireland Service Desk to ensure procedures are followed and company quality standards are met.

 

Curious to find out more about this job opportunity?

Please apply with your CV through the link or contact Priority Placements on 01 699 14 70.

 

Please note that you need valid Stamp 4 Visa or EU passport to be considered for this position.

Dublin

Contract

€14/hour

AB51

RESPONSIBILITIES

  • Answer and route incoming calls appropriately.
  • Maintain directory database with new direct dials being set up and deletion of past employees.
  • Processing all calls received through the internal and external switchboard number from employees, clients and external callers.
  • Processing all customer space requests in a timely and efficient.
  • Processing all customer facilities requests in a timely and efficient manner.
  • Execute any ad hoc duties as requested by the Service Desk Team Lead.
  • Provide support and assistance where needed, including training of team members as appropriate.
  • Respond to questions, queries and needs in accord with process and procedures.
  • Answer each call in a prompt, efficient, professional and friendly manner.
  • Escalate issues to the Line Manager as appropriate.

REQUIREMENTS

  • Native/Fluent English language
  • Previous contact centre experience, ideally in a large corporate environment
  • Experience of high volume call handling
  • Proficiency in MS Office skills including Outlook, Word, Excel
  • Experience in a customer-focused role
  • Flexibility

Submit your CV