Technical Support Associate with German

My client, global management consulting company, is looking for a German speaking Technical Support Associate to join their team based in North Dublin. This is 12 months contract with a big chance to extend.

You will be working in a technical client-facing service environment, supporting partners. They provide specialist technical support for resolution of customer problems, incidents, issues, requests and queries. They liaise with product specialists, engineers, support teams, as required resolving requests/issues in a timely manner. They ensure proper documentation, notification, escalation, tracking, and follow up of all incidents.






  • Providing guidance and consultative technical support to partners 
  • Bug management
  • Become SME and point of escalation for product on team


  • 2 years’ experience working in a client-facing technical service environment, preferably supporting web-based products
  • Demonstrated creative problem-solving approach and strong analytical skills
  • Strong communication skills
  • Ability to process data in spreadsheets (Excel or similar)
  • Extremely proactive, taking initiative, following up with bugs, new product features, etc.
  • Great customer support and troubleshooting experience
  • Experience with contacting clients via multiple channels (email, chat, phone)
  • Strong collaboration, leadership, organization and the ability to work well in teams
  • Fluent written and spoken English and German


Required Education:  

Bachelor’s degree required: B Tech, BCA, BSc comp, BSc IT, or equivalent practical experience


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