- Providing guidance and consultative technical support to partners
- Bug management
- Become SME and point of escalation for product on team
- 2 years’ experience working in a client-facing technical service environment, preferably supporting web-based products
- Demonstrated creative problem-solving approach and strong analytical skills
- Strong communication skills
- Ability to process data in spreadsheets (Excel or similar)
- Extremely proactive, taking initiative, following up with bugs, new product features, etc.
- Great customer support and troubleshooting experience
- Experience with contacting clients via multiple channels (email, chat, phone)
- Strong collaboration, leadership, organization and the ability to work well in teams
- Fluent written and spoken English and German
Bachelor’s degree required: B Tech, BCA, BSc comp, BSc IT, or equivalent practical experience
Curious to find out more about this job opportunity? Get in touch with Aneta on firstname.lastname@example.org !